Frequently Asked Questions

1. What is E-permit Management System(ePms) ?
   
   E-permit Management System is a web-based system that will facilitate the application, payment, approval, and issuance of permits for the following:
   • Port Ancillary Services
   • Vehice/Port User’s Pass
   • Permit to Occupy (PTOc)
2. Who will benefit by using e-Permit?
   
   The regular customer of Philippine Port Authority
   
   
3. What are the benefits of the sytem
   • Quick and responsive permit application and issuance
   • Reduced cost in processing application
   • Increased Transparency
   • Increased Efficiency
   • Availability of Ancillary Service Providers/Port Users Profile
   • Contract/Permit Expiration Alert
4. What is the purpose of automating the E-permit system
   
   To allow Port Users to apply and secure permits online and to simplify the process of securing permit
   
   
5. Where to call if any problems occur whether application or technical
   
   
   • Helpdesk Hotline : 310-94-53 to 55 loc. 510
   • Direct Line : 527-64-35
6. Why Register
   
   Customers should register to become a member of the Prompt e-Permit Community and transact online
   
   
7. Is there a Registration Fee
   
   No fee for registration. Application fee is for Permits/Passes/PTO of the Customer only
   
   
8. How long does Permits/Passes/PTOc of the Customer be release
   
   It will take only 10 minutes to get your Permits/Passes/PTOc of the Customer
   
   
9. Is there a notification on expiration of Permits/Passes/PTOc of Customer?
   
   Yes. Contract/Permit Expiration Alert - an Applicant will be notified by email 30 days before the expiration of the Permit.
   
   
10. Where to Pay?
    
    Payment for the application fee should be done at the cashier.